DELIVERY AND SHIPPING CHARGES
Whichever form of shipping you choose, you can track your order from your account in the Order History section.
RETURN / REFUND
You have 30 days from receipt of your order to request a return, and 30 days from your return request to return the product (s) to us.
Return costs are free, except zone 3. For zone 3 ( French Overseas departments and territories, United-Kingdom, Switzerland) the return costs are free if you choose a credit memo and they are at your expense for a refund. The cost of a DHL return label (€20.00) will be automatically deducted from your refund.
Please connect to your account and go to the "My orders and returns" section, then select the order and the items to be returned, and complete the form specifying the reason for the return. You can then edit your return label. For countries outside France, the return label will be sent by our customer service per email.
Please return the items in their original packaging and in perfect condition.
Products worn, damaged, returned incomplete or soiled will not be taken back or refunded.
By their specificity, the laces and socks sold on the Kost site cannot benefit from the acceptance of a return.
You can use the same package that was used for delivery for the return.
Items will be reimbursed within a maximum of 10 working days from receipt of the return, by re-crediting the bank card or Paypal account used during the purchase or in the form of a credit note and this after control the good condition of the article and its packaging.
We recommend that you keep the proof of shipment until the return is processed.
Beyond the period of 30 days from delivery, the products will not be taken back or reimbursed.